Ask what's in it for me?

Yep but so hard to realize sometimes

Yup, especially right when you're being treated like a worthless nuisance.

And then I read this:

Yes! Got back from my local ER today and was just appalled at their treatment of my old, suffering mother. Rude, neglectful, confrontational--it was a nightmare. If I were in charge, every last one would have been fired.