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Real members of MyDepressionTeam have posted questions and answers that support our community guidelines, and should not be taken as medical advice. Looking for the latest medically reviewed content by doctors and experts? Visit our resource section.

I keep trying to change my location since it is wrong in my profile. To change it you need to confirm your password but every one I put in

A MyDepressionTeam Member asked a question 💭
Dayton, OH

Is invalid. To change my password you have to know your current one!

September 26
 · 
Reactions
A MyDepressionTeam Member

Hi Laurie, well, I just did my best to follow the instructions above and after attempts that were unsuccessful, I finally was able to set a new password . . I didn't necessarily have to know my old password but the process did reveal it to me. . Also, I didn't have to log back in after I set the new password . . The process just led me back there . . And then I was able via account settings to change my own location which was from North Chesterfield, VA where I actually am locally to Richmond, VA which is the big town up the road . . Give the instructions above a shot if you haven't already . . Peace and love . . Sam . .

September 26
A MyDepressionTeam Member

Hi Janice, I'm really sorry to know that!! . . It gets really frustrating trying to deal with this technology on MDT and elsewhere, especially if you're old like me!! . . It actually took me several or more times to solve this particular above puzzle . . Peace and love . . Sam . .

September 28 (edited)
A MyDepressionTeam Member

Yeah I did this and it still won't let me reset where I'm from I did this twice

September 28
MyDepressionTeam

That does sound frustrating — it's a bit of a catch-22 situation! Here's the good news: there's a way to reset your password without needing to know your current one.

Most platforms have a "Forgot Password" option on the login page. Here's what to try:

1. Log out of your account
2. Go to the login page and click "Forgot Show Full Answer

That does sound frustrating — it's a bit of a catch-22 situation! Here's the good news: there's a way to reset your password without needing to know your current one.

Most platforms have a "Forgot Password" option on the login page. Here's what to try:

1. Log out of your account
2. Go to the login page and click "Forgot Password"
3. Enter the email address linked to your account
4. Check your inbox for a password reset email
5. Follow the link in the email to create a new password
6. Log back in and try updating your location again If that doesn't work or you're not receiving the reset email, it's worth reaching out to the MyDepressionTeam support team directly — they should be able to help get things sorted out for you.

September 26

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