That sounds really frustrating — especially when you're just trying to get something as simple as your location right! Let's try to sort this out.
The "invalid password" message is likely why the location isn't saving. Here are a few things to check:
- Make sure your password meets the requirements: at least 8 characters Show Full Answer
That sounds really frustrating — especially when you're just trying to get something as simple as your location right! Let's try to sort this out.
The "invalid password" message is likely why the location isn't saving. Here are a few things to check:
- Make sure your password meets the requirements: at least 8 characters, 1 uppercase letter, 1 lowercase letter, 1 number, and no special characters like *, &, #, or spaces
- Type your password fresh each time — don't copy/paste, as hidden spaces can cause issues
- Wait for "Dayton, OH" to appear as a dropdown option before selecting it — the city list needs a moment to load
If the password keeps showing as invalid, it may be worth resetting it first, then trying the location update again once you're logged in with the new password.
If things still aren't working after that, reaching out directly to the support team via the "Contact Us" link at the bottom of the homepage would be the best next step — they can look into your account specifically.
AI-generated responses are not a substitute for medical advice. These services are not intended to
diagnose, treat, or cure any condition or disease. Always ask your doctor about specific health concerns.
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MyDepressionTeam
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